Key Account Manager
2023-03-02
Full Time
Description
PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES
Drive and Develop business strategic goals
- Through observation, survey, and analysis result in the local market; the individual is expected to provide viable business insight to the business development manager.
- Maintain effective external interface with business and technology partners, government agencies and commercial professional bodies.
- Work with the business development manager to close deals with Vendors / Operators and B2B, B2C clients to ensure product quality is in line with the demand.
- Create new product strategies and go to market plan.
- Achieve revenue target from BTL campaigns (SMS, USSD push, IVR, OBD etc.)
Project management
- Define the scope of each project in cloud’s project pipeline in collaboration with senior management
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete each project in the pipeline
- Determine the resources (time, money, equipment, etc.) required to complete each project
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Review project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
- Determine the objectives and measures upon which the project will be evaluated at its completion
Content development for new products and services
- Generate content as necessary and appropriate for new products and services until transferred to the account team.
- Work with content management team and media partner’s on content quality and provisioning for new products and services
- Monitor all content activities for new services and ensure content availability at all times.
Documentation
- Assist the business development manager in designing the road map and work flow process of each project where it relates to technical, business and legal matters.
- Support the business development manager in the roll out of all projects including developing policies and procedures as they pertain to strategic partnerships.
- Develop service agreements and terms of reference for clients and service providers: Oversee the preparation of commercial documents including business proposals, contracts and NDAs.
Client Account management
- Management of revenue growth through campaigns and promotions.
- Liaise with finance to ensure all pending invoices and requisitions are processed and payments received/made accordingly
- Follow up on all pending payments with partners.
- Prepares monthly revenue reports for partners, third party content providers and management board
- Responsible for sending monthly payout reports to all partners
- Work with content coordinators to ensure all needed reports are completed and submitted and contents uploaded on time
- Other task as may be assigned by your supervisor
JOB COMPETENCIES AND CAPABILITIES
Educational Qualifications & Functional / Technical Skills
- Minimum of Bachelor’s degree in Project, Business and Account Management or equivalent degree/experience.
- Understanding of operator infrastructure, capabilities and network protocols especially VAS, Operator billing, etc.
- Excellent project management and business skills
Relevant Experience (Type of experience and minimum number of years
- Experience working in the mobile industry, with demonstrated deep knowledge/hands-on experience in sales and marketing, operations or business development.
- Demonstrated ability to improve products growth with partners
- Demonstrated ability to multitask and meet deadlines
- Demonstrated ability to manage a project end-to-end
- Ability to handle the pace and ambiguity that comes with working in a start-up environment
- Previous experience working at mobile value-added servicing company is an added advantage.
- Demonstrate achievement of measurable revenue target
Attitude and Behavioral Traits
- Great problem solving and analytical skills
- An effective team player with excellent communication and interpersonal skills
- Excellent PowerPoint and Excel skills
- Excellent organizational and project management skills